Compliance Officer - Mortgages and Financial Planning

1w1 week ago

Howden

London, GB · Full-time · £45,000 – £65,000

About this role

Howden is a collective of talented people pushing insurance boundaries worldwide, with 18,000 employees across 100 countries. We're seeking a Compliance Officer for our Mortgages and Financial Planning pillar to deliver clear, pragmatic guidance safeguarding clients, colleagues, and the business through a risk-based approach.

The role involves adhering to the Compliance Monitoring Plan, conducting quality assurance on adviser files for mortgages, consumer credit, and protection, and handling complaints from investigation to conclusion. You'll produce audit reports, management information, and complete FCA RegData reports while implementing consumer due diligence and suspicious activity investigations.

We foster a culture empowering decisions, accountability, and constructive challenges for right outcomes. Collaboration, open communication, and questioning established ways drive continuous improvement in compliance and financial crime programs within a rapidly evolving environment.

People stay for our unique culture supporting work/life balance, career progression, sustainability, and volunteering. Join like-minded individuals driving change in a diverse team where you define your career path.

Requirements

Experience in financial services, especially mortgages
Knowledge of FCA principles and regulations
Understanding of the requirements under The Consumer Duty
Excellent interpersonal and communication skills
Excellent analytical skills and ability to work in a structured, regulatory driven and process orientated environment
Ability to work as part of a team and individually
CeMap or equivalent required

Responsibilities

Adhere to and complete monitoring and operational tasks as set out in the Department’s Compliance Monitoring Plan
Conduct quality assurance of adviser files including regulated and non-regulated mortgages, consumer credit, and pure protection
Provide face-to-face feedback where appropriate
Write and implement thematic reviews
Produce compliance audit reports regarding audits conducted
Handle complaints from investigation through to conclusion
Produce management information
Complete internal suspicious activity investigations and NCA reporting