Principal Consultant - Operations and Improvement

1w1 week ago

PA Consulting

London, GB · Full-time · £90,000 – £130,000

About this role

We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster.

Are you keen to build improvement capability and operations excellence? This role focuses on Financial Services, specifically Banking and Wealth and Asset Management clients. Primary areas include operational effectiveness through Lean and Six Sigma techniques, process optimisation, and service design.

Teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. Hybrid working requires a minimum of 2 days per week in the office or on client site, varying by role up to 5 days. The role is based at our London Victoria office.

Actively recruiting at Principal Consultant level to deliver change and implementation management, plus training development and delivery. Together with clients, achieve enduring results in financial services cost optimisation and operational improvement. PA. Bringing Ingenuity to Life.

Requirements

Core experience of delivering operational improvement across front, middle and back office service areas
Proven experience of leading assignments and teams
Core experience of working and delivering similar projects within the Financial Services sector
Track record of realising business benefits and outcomes
Experience deploying advanced techniques such as digital technologies, cost improvement, and change management
Ability to demonstrate leadership skills in large and diverse project teams
Confidence to work across multiple levels of an organisation, influencing senior stakeholders and navigating challenging discussions
Aptitude for delivering creative as well as innovative solutions

Responsibilities

Deliver operational improvement across front, middle and back office service areas
Lead assignments and teams in process optimisation projects
Apply Lean and Six Sigma techniques for operational effectiveness and efficiency
Optimise processes and design services
Manage change and implementation
Develop and deliver training
Realise business benefits and outcomes
Deploy advanced techniques such as digital technologies and cost improvement